Call Centre - Ensuring the growth of your business
Tuesday, December 7, 2010 by one touch
Call centre is an office for the purpose of transmitting and receiving calls. It is run by a company for administering incoming product support or inquiries from customers. Most of the business houses are hiring the services of call centers in a bid to improve their business and their relationship with the customers. Customers are very demanding these days. They want that a company’s representative is available 24x7 to them. Thus, Call Center outsourcing is spreading its wings day by day. Major businesses use the services of call centers to interact with its customers. Which ever part of the world you may belong to, whatever business you may run, call center services always prove to trigger the success of a business.
Agents are one of the most important components of these centers, thus, their performances are always monitored. To ensure quality, call centres provide them with essential trainings in the fields of order taking, responding to enquiries and troubleshooting. The yearning for survival is increasing as the competition in the industry gets fiercer making the task of these centers more important than ever before.
These can widely be divided into two parts- Inbound Calls and Outbound Calls. Inbound Calls are handled by a particular agent that looks after the query of the customer, handles the task appropriately while minimizing the wait time. Outbound Calls generally relate to telemarketing that requires skills to sell the product or service.
The striking feature of a call centre Service is it’s round the clock availability that helps businesses to cater to diverse requirements of customers all around the world that comprise of different time zones. A call center provides high quality services to its clients as it trains the agents after receiving the work from business houses.
The companies that do not outsource their work find it difficult in managing themselves. Call center outsourcing helps companies to reduce their costs as the company no longer spends on hardware, software, training and hiring staffs and lets the company focus on its core areas.
Therefore, call centre have helped the businesses to concentrate on the major areas. Thus, hiring their services is the need of the hour.
One Touch Solutions core area of specialization lies in providing top draw solutions in Call Centre, Lead Generation and Call Center Service and Comprehensive Marketing Research services to its clients. Under the Back office Operations Support Services, the company offers inbound & outbound telemarketing customer services.
Call centers offer inbound call centers services , outbound call center services , answering services and many more other value added services.
inbound call center
Thanks for sharing great information Outbound Call Center